Globalcomputer.com called me as the "business sales" of Tigerdirect.com due to seeing my large amount of purchases online. Promising better discounts and service, it seems they wanted to put a person to contact instead of using their automation so they could be fraudulent in their interpretations of policy and manually decide how NOT to reimburse clients' money owed.
I ordered a large amount of computers for a computer rollout. A portion of them had hard drive errors and being under warranty I wanted them fixed. I would have been fine replacing the hard drives but globalcomputer.com requested that I send the computers back in exchange, which according to their return policy shipping for exchange of defective goods are reimbursable. They would not reimburse the shipping.
I did everything as requested and even insured the computers as they requested. The cost of purchasing their refurbished units cost more than purchasing new equipment due to their exchange practices! They did NOT reimburse any of the shipping, offer any discount or give any good faith to keep business. I will not purchase from them in the future.
The management kept referencing the "RETURN" policy and kept ignoring the multiple times I informed them it was an "EXCHANGE OF DEFECTIVE GOODS". This was the worst purchasing experience I have had with ANY vendor in 10 years, not just computer vendors. The problem was the management, not the Scott Picconi the sales person. Mr.
Picconi followed his management's decisions (David Acosta, John White and Joseph Nepomuceno) to the T.
If I end up doing business with a company and find out they work for them, I will stop using that vendor indefinitely and use a different one...there are plenty out there.